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Á¦¸ñ: °¥¸±·¹¿À ´º½º-Auto Refund (ÀÚµ¿È¯ºÒ) ½Ã ¿¡·¯ ¹ÝÀÀ°ú ´ëó ¹æ¹ý ¾È³»
ÂüÁ¶: www.galileo.co.kr http://web.galileo.co.kr
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°¥¸±·¹¿À ½Ã½ºÅÛ¿¡¼ Auto Refund´Â Desktop ÀÇ R Manager ( ) ÇÁ·Î±×·¥ÀÇ 'Refund Auto/ Blank' ¸Þ´º¿¡¼
ÁøÇàÇÏ°í ÀÖ½À´Ï´Ù. Auto Refund ÀÛ¾÷ ½Ã ¿¡·¯ ¹ÝÀÀ°ú ´ëó ¹æ¹ý¿¡ ´ëÇØ ¾È³»ÇØ µå¸®¿À´Ï ÀÚ¼¼ÇÑ »çÇ×Àº ¾Æ·¡¸¦ Âü°íÇØ
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1. (¿¡·¯¹ÝÀÀ) UNABLE TO PRINT REFUND NOTICE - PRINTER DOWN/BUSY
¸µÅ°Áö ´Ù¿îÀÌ µÇ¾î ȯºÒ ÀÛ¾÷ ¿Ï·á°¡ µÇÁö ¾Ê´Â °æ¿ì ÀÔ´Ï´Ù.
(ÇØ°á¹æ¹ý)
HMET (Support Document Print Table) È®ÀÎ
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¹ÝÀÀ:
¹æ¹ý 1. RFND NOTC ÀÇ Status ¿¡ D ¶ó°í Ç¥½ÃµÇ¾î ÀÖ´Â °æ¿ì RFND NOTC GTID ¸¦ UP À¸·Î º¯°æÇÕ´Ï´Ù.
"DEVICE E5190C IS NOW UP" À̶ó´Â ¹ÝÀÀ°ú ÇÔ²² U (UP) »óÅ·Πº¯°æµË´Ï´Ù.
¸í·É¾î : HMOME5190C-U (GTID °¡ E5190C À϶§)
¹ÝÀÀ:
¹æ¹ý 2. R Manager ¸¦ ÀÌ¿ëÇÑ STATUS º¯°æ
"¸µÅ°Áö »óÅÂ" ¸¦ Ŭ¸¯ÇÏ¿© ¸ðµç GTIDÀÇ »óŸ¦ [UP »óÅ·Πº¯°æ] ¹öÆ°À» Ŭ¸¯ÇÏ¿© "U' ·Î º¯°æ
ÇÏ½Ã¸é µË´Ï´Ù.
(´Ü, ÀϺΠ¿©Çà»çÀÇ °æ¿ì HMET ¿¡ Ç¥±âµÈ GTID ¿Í R Manager ÀÇ ITN ¿¡ Ç¥±âµÈ GTID °¡ ´Ù¸¦ ¼ö°¡
ÀÖÀ¸¸ç, ÀÌ °æ¿ì ¹æ¹ý 1À» »ç¿ëÇÏ¿© »óŸ¦ º¯°æÇÏ½Ã¸é µË´Ï´Ù.)
2. (¿¡·¯¹ÝÀÀ) XF TAX REQUIRES PFC EXPANSION
¹ÌÁÖ±¸°£ÀÌ Æ÷ÇÔµÈ ¿©Á¤ ȯºÒ½Ã PFC Tax ¸¦ ÀÔ·Â ¾ÈÇÏ°í ȯºÒÇÒ °æ¿ì ³ª¿À´Â ¹ÝÀÀ ÀÔ´Ï´Ù.
(ÇØ°á¹æ¹ý)
R Manager ÀÇ 2´Ü°èÀÇ PFC Tax ¿¡ ¾Æ·¡¿Í °°ÀÌ °øÇ×ÄÚµå¿Í ±Ý¾×À» ÀÔ·Â ÈÄ È¯ºÒ ÁøÇàÇÏ¸é µË´Ï´Ù.
3. (¿¡·¯¹ÝÀÀ) FIF SCREEN DOES NOT EXIST
R Manager ¿Í Desktop À» µ¿½Ã¿¡ ÀÛ¾÷ÇÒ °æ¿ì ³ª¿À´Â ¹ÝÀÀ ÀÔ´Ï´Ù.
(ÇØ°á¹æ¹ý) R Manager ¸¦ ´Ù½Ã ½ÇÇà ÇØ¾ß ÇÕ´Ï´Ù.
4. ¹ß±ÇÇÑ ³¯ ȯºÒ Á¢¼ö½Ã ȯºÒ Á¤º¸´Â Billing ¿¡ ¹Ý¿µµÇÁö ¾Ê½À´Ï´Ù.
¹ß±ÇÇÑ ³¯¿¡ ȯºÒ Á¢¼ö½Ã ȯºÒ Á¤º¸´Â Billing ¿¡ ¹Ý¿µµÇÁö ¾ÊÀ¸´Ï , BSP Link Site ¿¡¼ RN/RA ¸¦ Çѹø ´õ Á¢¼öÇØ¾ß ÇÕ´Ï´Ù.
¹ß±ÇÇÑ ´çÀÏÀº ¹Ýµå½Ã VOID 󸮸¦ ÇϽñ⠹ٶø´Ï´Ù.
5. Refund »óÅ º¯°æÇÏ´Â ¹æ¹ý
E-Ticket ÀÇ Status ¸¸ Refund ·Î º¯°æÇÏ´Â ±â´ÉÀÔ´Ï´Ù.
R Manager ÀÇ Refund »óÅ º¯°æ Ŭ¸¯ >> ƼÄϹøÈ£ 13ÀÚ¸® ÀÔ·Â >> »óź¯°æ Ŭ¸¯
-Auto Refund ´Â E-Ticket ÀÇ Status °¡ RFND ·Î º¯°æµÇ¸ç, µ¿½Ã¿¡ ȯºÒ ±Ý¾×ÀÌ BSP·Î Àü¼ÛµË´Ï´Ù.
- Refund »óÅ º¯°æÀº E-Ticket ÀÇ Status °¡ RFND ·Î º¯°æ¸¸ µÇ´Â ±â´ÉÀ̸ç, ȯºÒ ±Ý¾×Àº BSP ·Î Àü¼ÛµÇÁö ¾Ê½À´Ï´Ù.
¹Ýµå½Ã BSP Link Site ¿¡¼ RN/RA Á¢¼ö¸¦ ÇØ¾ß È¯ºÒÁøÇàÀÌ µË´Ï´Ù.
- ¸¸ÀÏ, Auto Refund ½Ã ¿¡·¯°¡ ³ª¼ ÁøÇàÀÌ ¾ÈµÇ³ª ±ÞÈ÷ ȯºÒ󸮸¦ ÇØ¾ß Çϴ ƼÄÏÀÇ °æ¿ì´Â Refund »óÅ º¯°æ¸Þ´º¸¦
ÀÌ¿ëÇÏ¿© ÇØ´ç E-Ticket À» RFND ·Î Status ¸¦ º¯°æÇØ ³õÀº ÈÄ Â÷ÈÄ¿¡ Ãß°¡ ÀÛ¾÷À» ÇØ Áֽñ⠹ٶø´Ï´Ù.
À§¿¡ °üÇÑ ¹®ÀÇ´Â Customer Support Desk (02-3210-2350, 1544-2393)·Î ¿¬¶ô Áֽñ⠹ٶø´Ï´Ù.
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